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切實維護用戶合法權益
作者:【布軒】 來源:【人民郵電報-中國信息產業網】 瀏覽:【181】發布時間:【2019/3/15】
 

工信部部署信息通信行業行風建設暨糾風工作

 

    “重點整治騷擾電話、不規范資費營銷和計收費、違規收集使用個人信息、通訊信息詐騙等社會關注的熱點問題……”近日,工信部印發《工業和信息化部關于2019年信息通信行業行風建設暨糾風工作的指導意見》,要求信息通信行業加強行業作風建設,強化網絡安全管理,提升服務能力和水平,切實維護用戶合法權益,營造良好的市場環境,推進行業高質量發展。

    據了解,2019年信息通信行業行風建設暨糾風工作主要圍繞“持續提升服務能力”“全面提高服務水平”“切實維護用戶權益”“進一步規范市場秩序”“落實網絡安全責任”等幾個方面進行。包括將深入開展網絡提速降費工作,啟動寬帶“雙G雙提”行動計劃,推動中小企業寬帶平均資費降低15%、移動網絡流量平均資費降低20%。縱深推進電信普遍服務試點,加快4G網絡建設,力爭實現全國98%的行政村通4G,98%的貧困村通寬帶。加快網絡改造和系統建設,積極開展網間聯調聯試,采取有力措施確保在全國實行“攜號轉網”。加快5G商用發展進程,扎實做好標準、研發、試驗等工作,提前謀劃業務和應用布局。加快推進IPv6規模部署,強化應用推廣,完善IPv6網絡支撐體系,提升IPv6用戶滲透率和流量。加強網絡運行管理,推進網間互聯互通,實現網間帶寬新增擴容2500G,全力做好新中國成立70周年等重大活動和突發事件網絡安全與應急通信保障。

    而圍繞社會關注的熱點問題,《指導意見》要求做好四個方面的工作。一是深入推進綜合整治騷擾電話。二是要嚴格規范資費營銷和計收費行為。三是強化落實用戶個人信息保護和網絡數據安全管理。四是要鞏固深化防范打擊通訊信息詐騙與電話用戶實名登記管理。

 
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